Returns & Exchanges
At AYANEO, we strive to ensure every gamer is satisfied with their handheld console; if you are not completely happy with your purchase, you may initiate a return within 7 days of delivery for a refund or exchange.
Initiate a Return Request
Contact our official support team at service@ayaneo.com with your order number and a detailed reason for the return to receive an RMA authorization.
Prepare and Package Device
Securely pack your AYANEO device in its original packaging, including all accessories, manuals, and protective materials to ensure it arrives in original condition.
Ship to Service Center
Affix the provided shipping label and send the package to our designated inspection facility; we recommend using a trackable shipping service for security.
Inspection and Refund
Once our technicians verify the device's condition and functionality, we will process your refund or ship your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing